Business Model
Transparent structure focused on learning value and responsible practice.
Value Proposition
- Practical chatbot & conversation design education
- Hands-on labs, templates, and review checklists
- Privacy-aware, ethical guardrails
Customer Segments
- Product & CX teams
- Support & operations groups
- Individuals learning conversation design
Channels
- Website and email
- Workshops & partner meetups
- Community circles
Fees
- Fixed track fees (see Pricing)
- Team workshop fee (half-day)
- Optional mentor sessions
Fees cover facilitation and materials; outcomes are not guaranteed.
Cost Structure
- Facilitation & mentoring
- Content & platform tools
- Operations & support
SLA & Support
- Email on business days
- Target response within 2 business days
- Clear scope and boundaries
Process Overview
1. Intake
Needs & boundaries.
Needs & boundaries.
2. Plan
Pick track/workshop.
Pick track/workshop.
3. Practice
Labs & checkpoints.
Labs & checkpoints.
4. Review
Adjust & reflect.
Adjust & reflect.